• Conducted 40+ daily access control inspections across 3 entry points, reducing unauthorized entry incidents by 68% year-over-year.
• Managed real-time CCTV monitoring across 120+ camera system; identified and reported 25+ theft events resulting in $45K+ recovered merchandise.
• Led active-shooter emergency response drills for 50-person staff; maintained OSHA compliance for all safety equipment and signage.
• Investigated internal theft incidents; collaborated with local law enforcement to recover $12K in stolen goods with 2 successful prosecutions.
• Trained 15+ new security hires on SOPs, incident documentation, and trauma-informed de-escalation techniques.

• Executed shoplifting apprehension protocol; detained 80+ subjects with zero injuries and 92% successful prosecution rate.
• Maintained accurate incident logs and evidence chain-of-custody documentation; referenced in 15+ court cases.
• Analyzed weekly shrink data to identify high-risk zones; coordinated floor coverage adjustments that reduced inventory shrinkage by 14%.
• Served as primary point of contact for law enforcement liaison; conducted 100+ officer interactions without incident reportable events.

• Provided static and mobile patrol services for commercial office complex (500K sq ft); completed 200+ weekly inspection rounds.
• Responded to 35+ alarm events with verified emergency status; coordinated directly with local police and fire departments.

City Colleges of Chicago, Chicago, IL