• Manage complex calendar for 5 senior physicians and 2 department heads; coordinated 200+ meetings per month across multiple facilities with zero scheduling conflicts.
• Process 50+ expense reports monthly using Concur; maintain 100% compliance with hospital reimbursement policies and IRS documentation standards.
• Draft correspondence, presentations, and patient communication letters; produced 30+ memos weekly with zero grammar or formatting errors.
• Implement shared inbox triage system that reduced email response time from 4 hours to under 45 minutes; adopted across the 12-person department.
• Maintain HIPAA-compliant physical and electronic filing systems for 3,000+ patient records and vendor contracts.

• Supported 3 equity partners and 2 senior associates in fast-paced commercial litigation practice; managed travel arrangements, client appointments, and court deadline calendars.
• Prepared and formatted legal documents, contracts, and filings using Microsoft Office and Clio practice management software; processed 100+ court submissions with zero filing errors.
• Organized 12+ client events and CLE seminars annually; managed vendor relationships and budget reconciliation saving $8K per event.
• Screened and routed 40+ daily calls and emails; prioritized urgent matters while maintaining attorney availability for billable work.

• Coordinated office supplies procurement and vendor relationships for 60-person on-site team; negotiated $4K annual savings on office supply contracts.
• Maintained facilities issue log and liaised with building management to resolve 80+ maintenance tickets per month.
• Processed new hire onboarding paperwork and badge requests for 15+ contractors per quarter; maintained 100% compliance with Chevron security protocols.

San Jacinto College, Houston, TX